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SUPPORT Get the right thing fixed. Payment issue? Include the Callout.world receipt number or Dodo payment ID if you have it.
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01 Payment captured, rank missing Send the Dodo payment ID or Callout.world receipt number. Callout.world can reconcile it against the pending order and verified payment record.
02 Outbid after payment That is normal leaderboard movement, not a failed order. Your cumulative value remains and your listing moves to the rank it earns.
03 Refund request Read the Refund Policy first, then include the receipt/order reference and the reason you believe the payment qualifies.