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01Payment captured, rank missing

Send the PayPal order ID. Callout.world can reconcile it against the pending order and captured payment record.

02Outbid after payment

That is normal leaderboard movement, not a failed order. Your cumulative value remains and your listing moves to the rank it earns.

03Refund request

Read the Refund Policy first, then include the receipt/order reference and the reason you believe the payment qualifies.

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